To resolve conflict, solve problems, and influence people, you have to be diplomatic and strategic. Argue with the idea, not the person.
1. Find common ground. Start with the part you agree with.
“I understand where you’re coming from.” Or
“Yes, I have also found that…”
2. Find out the reasoning for their perspective.
“That’s an interesting way of looking at it. What makes you feel that way?” Or
“Tell me more about your position.”
3. Separate the idea from the person.
“The issue I have with that idea is that…”
4. Show concern rather than insistence by showing a compassionate side. Watch that your body language and facial expressions don’t convey superiority.
“My concern is…”
5. Broaden the other person’s perspective by posing a question. Even if someone doesn’t concede your point during the discussion, they may start considering it if you are not aggressive about it.
“Don’t you find…?” Or
“What if someone…?”
6. Don’t insist on resolving the issue now.
“Let’s think about this some more and see how we can fine-tune our ideas.”
Being strategic and diplomatic is not manipulative. It will allow you to hear what the other person has to say and you may learn something yourself. If you are soft on the person and curious about the issue at hand, you both might end up with a more nuanced solution than either one of you imagined.
Everyone has reasons to get angry once in a while. But if you lose your temper or become mean and hostile, you are not going to improve your long-term relationships. When you lose your temper and attack another person, that person is likely to feel horrible and defensive rather than receptive and compassionate toward you.
So how can you express anger effectively, and what can you learn about yourself from your anger?
What emotion is hiding beneath the anger?
Often the fear of abandonment or of losing love and connection is what is fueling the anger. Sometimes it is a feeling of being insignificant or unappreciated that underlies the anger.
Frequent triggers to anger include not be listened to, anxiety, or feeling powerless.
Uncontrolled anger backfires and often causes the very thing you fear. For instance, you may fear abandonment. Yet when you become angry and possessive, you push the other person away.
1. Recognize your feelings before you explode in anger. When you feel a mere irritation, it’s easier to do or say something calmly than when anger has built up.
2. Know what you need to do for yourself rather than expect another person to do something for you. Don’t expect others to read your mind or to satisfy your desires and needs.
Sometimes you do need to express your anger to another person. Here is how we change powerless hostility to personal power to inspire transformation:
Marshall Rosenberg’s nonviolent communication:
The most important component of this four-step process is that the intent shown through tone of voice is to treat the other person with respect while respecting our own needs. Without a calm tone and demeanor, it will be difficult to be effective even with the right words.
If you’re too angry, let the other person know you’ll discuss this later when you’re calm.
1. State the facts. Express the facts neutrally and factually without exaggeration and without saying “You never” or “You always”.
2. Express your feelings. “I feel angry/ sad/ defensive/ lonely.” Saying you feel angry is very different than expressing hostility and anger through yelling. Make sure your feelings aren’t in fact judgments. “I feel that you’re a jerk” is not a feeling.
3. Express your need or desire. “I need support/ to be able to trust someone/ to have more fun.” Be careful that your needs are not specifically about the other person. “I need you to clean your room” is not as effective as “I need order and cleanliness.” Remember that you have to satisfy many of your needs yourself.
4. Make a specific positive request, not a demand. Don’t be too abstract, e.g., “I want you to love me forever.” Avoid negative requests, e.g., “I want you to stop being selfish.” An example of a specific positive doable request would be “Let’s go out to dinner Friday night,” or “Would you help me do the dishes after dinner.”
Rather than complaining or nagging, you’re giving the other person the opportunity to do something thoughtful for you.
5. Observe patterns. This is an added step to consider it your requests keep getting ignored. You don’t want to try to control other people. Yet if you see that a person is repeatedly ignoring your reasonable requests, desires, and expectations, then you want to change your expectations and perhaps limit your relationship with that person. By changing your expectations, you’re less likely to be disappointed and once in a while you’ll be surprised to find the other person treating you with more respect.
“I am often the one who does most of the listening. I am introverted, and am attracted to extrovert energy. The beautiful, warm, interesting stories at first are a delight, but quickly start to overwhelm me as the relationship develops. Often, when I feel ready to talk, I am not listened to with the same attention, or even worse, interrupted and ignored.”
One-sided extroverts, one-sided relationship
Extremely extroverted people can be fun and interesting to have as friends, as they entertain and radiate energy. Extroverts generally like talking and being the center of attention. Since the extrovert’s vibrancy is enjoyable, and his or her dominance shields you from having to share your own ideas and thoughts, the dynamic of being ignored and interrupted by extreme extroverts may at first go unnoticed. In the early stage of the relationship, you may feel comfortable that there’s no pressure to reveal yourself.
Yet after a while it becomes frustrating and overwhelming to be in a one-sided relationship where most of the attention is focused on the extroverted individual. Extreme extroverts tend to be self-involved and often lack depth because they are generally not self-reflective. Thus, they tend to be disappointing as best friends, confidantes, or long-term romantic partners.
More balanced people, on the other hand, may not be as exciting at first, but they are often more capable of reciprocal interaction, showing interest in you, and enjoying two-way conversations, all of which are ultimately more stimulating and fulfilling in a long-term relationship.
When you are attracted to a person who is the opposite to your personality, it usually indicates a need for you to develop some of that trait. In your case, becoming a bit more extroverted might involve becoming more comfortable putting yourself out there and developing outgoing energy when you choose to. You can start with small steps—for example, by giving your opinion or telling a story rather than asking questions and prompting further monologues by the extrovert.
As you push yourself to become a little more balanced, and avoid being drawn in too closely into the orbit of super magnetic (i.e., self-absorbed) extroverts, you will develop more well-balanced relationships. If you get involved with people who are more balanced from the beginning, you are less likely to become resentful.
Dealing with extreme extroverts
When dealing with an extrovert who interrupts and ignores you, be direct and up-front. “Hey, I need to talk to you. Is this a good time?” or “You seem distracted. I was hoping to provide some input. When would be a better time?” or “I have something I’d like to talk to you about. Is now convenient?” It’s important that your tone of voice does not convey weakness, resentment, or anger. Be matter of fact. But don’t continue the conversation if you’re being ignored. While you cannot control another person, you can avoid giving up your power by no longer participating in a one-sided relationship dynamic.
In essence, my advice to an introvert who suffers frustration with extreme extroverts is threefold:
1. Develop relationships with people who are more balanced,
2. Do not be a passive co-conspirator. Challenge yourself to give your input, opinions, tell stories, and shine your own light rather than simply ask questions and listen, and
3. When dealing with an extrovert, speak up for yourself in a matter a fact way, without resentment or anger.
“How can I deal with a person who tells the same story over and over about someone who hurt her 20 years ago? Also she gossips about me even though I have asked her many times to stop.”
Verbal restraint is a virtue
Your friend’s problem is that she cannot contain her feelings and thoughts when it is appropriate to do so. She cannot resist her impulse to express whatever will get the attention she is desperately seeking. She does not try to restrain herself from venting her feelings of victimhood and from gossiping about other people’s lives despite the toxicity of such behavior.
The bottom line is that she is seeking attention in unhealthy ways and the solution for you is to stop enabling her.
Broken record—victim story
Individuals who continuously vent and complain about a past incident are psychologically stuck and seek relief by venting. Like having a cigarette, the relief from their anxiety is only temporary, and the long-term effects are harmful.
If you can, it is worth telling her in a compassionate way that telling the same story continuously will not help the situation, and in fact will keep her from dealing with the underlying issue and moving on. She is defining herself as a victim, and thereby limiting her own life. Perhaps suggest that some counseling would help her.
You might also gently tell her that she is causing others to see her as unempowered. If she could try to contain her resentment by focusing on improving her life, she would open up new possibilities in her life—talking about interesting ideas, for example, and hearing about other people’s pursuits and passions. As a result, she might feel less need of getting attention for being a victim.
It takes guts to say things like this, but it can be extremely helpful if you do so with compassion.
However, she may not have a strong enough sense of self to take such poignant input, in which case, she will be hurt and angry and you may have to limit your exposure to her. You can emphasize that you are not trying to be judgmental, but that you just want the best for her and therefore wanted to make a helpful observation.
An easier, alternative response is to say something like, “ I have heard this before,” each time she tries to bring up the same old story, and then change the subject to something more inspiring. This may not stop her from venting to others, but over time she might become aware of her tendency to repeat herself.
The simple act of denying her a sympathetic ear may be the best solution because in this case, listening sympathetically without challenging her is harmful enabling behavior. So you may ultimately have to distance yourself from her and the relationship.
How to stop gossip about you
Since your friend is disclosing too much about your life even though you have asked her not to, you need to keep your personal life private! Everyone makes the occasional mistake saying something they should not have. However, you cannot trust someone who continues to talk about you and your private life in spite of your specific requests not to do so. It’s fine to keep her as a casual friend, but do not disclose to her anything personal that you wouldn’t want circulated.
You may want to consider distancing yourself from her. Make other friends, and don’t disclose private details about your life until you really know, trust and are intimate with them.
George MacDonald’s saying is so true: “Few delights can equal the mere presence of one we utterly trust.”
Questions about when you’ll finally get married, when you’ll get a real job, or how the divorce is going may cause you to dread family gatherings. It’s helpful to keep in mind that many relatives are truly concerned and simply want what’s best for you, but they come off seeming overly nosy.
Some might simply be trying to be considerate and to make conversation rather than intrude, while others may have more malicious intent.
Here are some ways to handle questions you’d rather avoid answering:
Steer the conversation in the direction of their lives: “Aw, that’s not so interesting. What’s going on in your life? How’s your marriage going?” Or redirect with your own uncomfortable question, “First tell me how your sex life is going.”
Try the quizzical eyebrow with a smile that says, “Can’t you think of anything else to talk about? Come on now.”
If you show that you feel uncomfortable or upset, you simply draw attention to yourself and to the specific topic. Humor is a great way to deflect prying questions. If asked about something awkward, keep a positive, light-hearted attitude.
For instance, if someone asks about your divorce status or financial situation, try to be witty:
“Every time I find Mr. Right, my husband scares him away.” OR
“Love is grand; divorce is a hundred grand.” ~Shinichi Suzuki
Be up front
If you know that someone is going to ask you when you are finally going to have children or some other unwelcome question, you might approach that person first in private, and say something like, “I know you want us to have children, but we haven’t made that decision yet. Let’s not bring it up at dinner.” Try not to get upset or defensive; that only peaks other people’s curiosity.
As a last resort, if you can’t handle questions made with malicious intent, avoid them all together by avoiding the people who insist on asking them.
When facing a family visit, people often have ambivalent feelings, wanting to make everyone happy, yet dreading the work and potential personal conflicts that loom ahead.
You may feel obligated to put everyone up at your house and prepare all the meals because you think that’s what is expected of you. While giving to others can be deeply fulfilling, it’s best to give at a level where you can do so wholeheartedly and lovingly rather than resentfully. You don’t want to slip into martyrdom.
Instead of succumbing to what you think is expected, decide what you are willing to do and state so up front.
If, for example, you are happy to prepare one meal, graciously invite everyone for that meal. “I invite you all for dinner on Friday night. On Saturday, we can go out,” or “You’re on your own.” “You can pick up your favorite breakfast groceries at the store down the street.”
People like to know what is expected in the way of itinerary, sleeping arrangements, kids’ rules, differing holiday traditions, and dogs. If you clarify expectations and don’t promise too much, you can be giving without becoming exasperated and resentful. When you communicate clearly ahead of time, people are less likely to be disappointed because they understand the game plan and your expectations.
If your relatives or friends tend to ignore your requests, hints, and desires, or are generally unpleasant, then there’s no need to accommodate them with meals or housing, unless you are willing and able to live up to Mother Theresa’s philosophy: “People are generally irrational, unreasonable and selfish. Love them anyway.”
You can say “no” while still communicating warm-heartedly. For example, “That’s not a good weekend for us to have visitors. We would love to see you though if you come into town. Call us and we’ll meet for coffee/a drink/lunch.”